Terms of use

About these terms

These terms govern the use of the kumaone.com.br website and the Kuma One system, offered by Kuma Tech (Emanuel Junior da Silva da Rocha), Brazilian company registration (CNPJ) 59.732.759/0001-01. A clinic hires Kuma One through its own proposal or contract, which prevails over these terms where they differ. By using the website or the system, you agree to these terms.

What Kuma One is

Kuma One is appointment scheduling software for clinics. Kuma Tech sets up the system in a dedicated environment for each clinic, which can use it on its own or integrated with Kommo CRM.

Access and accounts

• The clinic decides who has access and with which permissions.
• Each person uses their own access, which is personal and may not be shared.
• Passwords and access codes must be kept confidential.
• Misuse or suspected intrusion must be reported to Kuma Tech right away.

The clinic's responsibilities

• Keep registered data correct and up to date.
• As the controller of patients' data, have a legal basis to process it and inform patients, under the LGPD.
• Use the system according to the law and the rules of its profession.

Acceptable use

It is not allowed to:

• access another person's or another clinic's data without authorization;
• try to bypass the system's security or overload it;
• copy, resell or reverse engineer Kuma One;
• use the system for any unlawful purpose.

Kommo integration

The Kommo CRM integration is optional. Kommo is a third-party service with its own terms and policy. Kuma Tech is a Kommo partner, but each company is responsible for its own service, and changes in Kommo may affect the integration.

Availability and support

We work to keep Kuma One always available, but there may be pauses for maintenance or failures of providers and the internet. Support is provided through the channels on the support page, under the terms of the clinic's contract.

Data and privacy

Personal data is handled according to our privacy policy. The clinic's data belongs to the clinic and, at the end of the contract, is returned or deleted according to its instructions, except what the law requires us to keep.

Intellectual property

Kuma One, its brand, code and design belong to Kuma Tech. The clinic receives the right to use the system for as long as the contract lasts, with no transfer of ownership.

Limits of liability

Kuma One is a scheduling tool and does not replace professionals' clinical decisions. To the extent permitted by law, Kuma Tech is not liable for damage caused by misuse of the system, by third-party services such as Kommo and internet providers, or for indirect damage.

Suspension and termination

The clinic's contract defines termination periods and conditions. Access may be suspended in case of misuse or security risk, with notice whenever possible.

Changes to these terms

We may update these terms. The date at the end of the page shows the version in force, and important changes are communicated to client clinics.

Governing law and jurisdiction

These terms are governed by Brazilian law. The courts of Porto Alegre/RS are chosen to settle any matter related to them.

Contact

Questions about these terms: kumatechbr@gmail.com.